Users can directly consult with the technical staff of Yunhua or Dassault through the service hotline. After the technical department receives the phone call, the committed person is responsible for answering the call and making records. Generally, the solution is given on the same day. The solution for special cases is available at the time of ??? Response time: for questions learned by phone, the engineer will answer them immediately. If the line is busy, occupied by the technical engineer of Yunhua, the business personnel of Yunhua will answer the phone to record the user's problems, and then the technical personnel of yunhua will call the users back.
If the problems are difficult to solve by the phone instruction, technical service personnel of Yunhua will help users through the network remote control services, after consultation with users to determine the time, in order to solve the problem.